All of our jewellery comes in one of our pretty little branded pouches.
Orders placed on the weekend or after 2pm on weekdays will be processed the next working day. Silver orders are usually dispatched in 5 working days and gold vermeil orders in 10 working days. If this is not going to be possible then we will contact you by email.
Precious orders (e.g. solid 18ct gold, platinum, palladium) take 4 - 6 weeks as they are hand-made to order in our London studio. Our workshop will confirm a delivery date with you.
During bank holiday periods please note that orders may take longer to arrive.
Postage is free on UK orders (will need to be signed for)
London Same Day Delivery - £20
This service is available if we have the item in stock. Please call 07939524161 to inquire about the item you would like. Not available at weekends, bank holidays or when the workshop is closed over the Christmas/New Year period.
Please note that any duty or taxes that may be levied in the country of destination are the responsibility of the customer.
Returns & Exchanges
In the event that you are unhappy with your purchase, you can return the item(s) to us within 14 days of receipt of and we will be happy to exchange or refund providing the goods are returned in perfect condition and have not been worn. It should be noted that we do not refund postage for unwanted items.
Please send the item(s) back in the original packaging with the paperwork (Sage Pay or Paypal receipt) to:
33-35 St. John's Square
Please also email firstname.lastname@example.org to let us know that you wish to exchange or return, so we know to expect your parcel and can process your request efficiently.
When returning items we strongly advise you to obtain proof of posting. We recommend using Special or Recorded Delivery Royal Mail services and cannot be held responsible for any returned items until they reach us.
We cannot accept responsibility for parcels lost in transit.
Bespoke and engraved items cannot be refunded or exchanged unless they are faulty.